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You also may want to ask in advance to see the boxes for the new parts. Do they look worn or otherwise in need of a replacement? Confirm any of your doubts with another mechanic. If the repair shop must return the old parts to the parts manufacturer or another entity under a warranty arrangement, then you have the right to inspect the parts before they are returned. Check out the old and replacement parts. You have the right to your old parts back if you request them.Start with simple repairs to test the shop's integrity and competence. This may take extra time, but you could wind up saving a lot of money. If you question the mechanic's diagnosis, get a second opinion from another mechanic before you agree to have the work done. Get a second opinion if you are wary of unnecessary repairs. Some mechanics may offer low prices for a basic brake job or oil change, and then "discover" several defects while they are servicing your vehicle.Check to see how much your insurance company will pay to store your car, and compare that with how much the shop will charge you. Get a written estimate for repairs and storage charges. If your Massachusetts automobile insurance is covering the costs of repairing your vehicle, the automobile insurance must also cover the "reasonable" costs of storage.Choose a facility that provides a customer satisfaction policy, as well. Ask if they use brand name parts, because they are often better quality and may come with warranties. These systems and tools are necessary to diagnose and repair your vehicle accurately, which will save you money. Inspect the repair shop and ask questions. Look for a clean, well organized facility and make sure the shop has updated equipment, such as hand held computer scanners and diagnostic software.Make sure the repair shop has experience working on your type of car, and look for certifications such as the Automotive Service Excellence, or "ASE," seal, the American Automobile Association approval, or other trade association memberships.Call the Better Business Bureau and local consumer organizations to check the shop's reliability and performance or see if any complaints have been filed. Ask family, friends, and co-workers for recommendations. Get recommendations and look for reviews of the auto repair shop.Use these tips to help choose a shop or mechanic:
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Check for a shop that is convenient to your home and office, and ask friends and family for a recommendation. Ideally, you will find an auto repair shop before you need one.